According to Erik Meier, when you examine the day-to-day conversations that take place in the business arena (or almost any setting), you’ll discover examples of miscommunication and non-communication occurring in varying degrees. Conversations will contain distortions, deletions, and generalizations. They are part of the fabric of interpersonal communication. And, it’s the distortions, deletions, and generalizations that get in the way of closing more sales…and closing them more quickly. Read more.